FAQs

Frequently Asked Questions (FAQs)

1. What areas do you provide your decoration and event planning services in?

We primarily provide on-site event setup, balloon styling, and decoration services across Thanjavur and surrounding regions (within a 15 to 20 km radius). Outstation events or locations further away can also be serviced upon prior discussion and may include minimal transport charges.

2. What types of events do you specialize in?

We cater to a wide range of celebrations and milestones, including:

• Birthday parties (kids' themes, milestone birthdays, surprise room setups)

• Baby showers and naming ceremonies (Seemandhos)

• Weddings, marriage receptions, and mandap styling

• Anniversaries and romantic setup surprises

• Corporate events, grand openings, and festive styling

3. How far in advance should I book your services?

We recommend booking at least 1 to 2 weeks in advance to secure your preferred date and time slot. For major events like weddings, marriage receptions, or elaborate theme parties, booking 3 to 4 weeks ahead is ideal so we can custom-design elements specifically for your vision.

4. Do you require an advance deposit to confirm a booking?

Yes. A confirmed booking requires an advance payment (typically 50% of the total quotation amount). Your event date and time slot are officially locked into our schedule only after the advance deposit is successfully received.

5. Can you customize balloon decorations based on a specific theme or color palette?

Absolutely! Every setup can be tailored to match your precise color combination, theme (e.g., jungle, princess, pastel aesthetic, traditional gold), or choice of numbers and foil banners.

6. How long do balloon setups last?

Indoor air-filled balloon arrangements and arches are designed to stay fresh and look great throughout your entire event and can often last for days afterwards in optimal indoor conditions. For outdoor setups, longevity depends on weather conditions and sun exposure, but we use high-grade materials to maximize durability.

7. What is your cancellation and rescheduling policy?

• Cancellations: If canceled more than 7 days prior to the event, your advance is eligible for a partial refund (minus processing fees). Cancellations within 7 days of the event are non-refundable as materials and custom props will have already been procured.

• Rescheduling: If you need to postpone, please notify us at least 5 days in advance, and we will happily transfer your advance deposit to your new date, subject to our availability.

8. Do you handle cleanup or dismantling after the event?

Yes, for large custom installations, stage designs, and corporate events, our team coordinates the teardown and clearing of decor materials as per the venue's guidelines. For smaller home or room setups, clear instructions or effortless disposal options are provided.

9. What payment methods do you accept?

We accept digital payments including UPI (Google Pay, PhonePe, Paytm), direct bank transfers (NEFT/RTGS), credit/debit cards, and cash payments. GST invoices under our official business entity (The Prenish Companies, GSTIN: 33BJIPD1563K1ZC) are provided upon full payment.