Order Cancellation Policy

1. Client-Initiated Cancellations

• 3+ Days Prior to Event: Eligible for date rescheduling or a refund of the advance amount minus a 20% processing/planning fee.

• Less Than 3 Days Prior to Event: The advance deposit is strictly non-refundable, as inventory, balloon stock, props, and labor schedules have already been locked in for your date.

2. Rescheduling Policy

• We understand that life events can shift. If you need to postpone your event, please notify us at least 5 days in advance. We will gladly transfer your advance deposit to a new date, subject to our availability.

3. Weather & Outdoor Events

• For outdoor decorations (such as lawn parties or open-air receptions), the client assumes responsibility for weather conditions (rain, heavy wind). If an event must be canceled or modified on-site due to weather, refund eligibility is subject to the pre-purchased materials utilized up to that moment.