Return and Refund Policy

At Prenish Balloons Event Management, we strive to deliver breathtaking decorations and flawless event execution. Given the custom and perishable nature of event supplies (balloons, fresh florals, custom props), our refund and cancellation structure is detailed below:

1. Advance Payment & Cancellations

• Cancellation by Client: If you cancel your booking more than 7 days prior to the event date, your advance payment may be eligible for a partial refund (minus a nominal administrative/planning fee) or transferred to a future date, subject to slot availability. Cancellations made within 7 days of the event date are non-refundable as materials and custom props will have already been procured or prepared.

• Cancellation by Prenish Balloons: In the rare event that we are forced to cancel due to unforeseen circumstances (e.g., severe health emergencies or force majeure), 100% of your advance payment will be promptly refunded.

2. Returns / Exchanges on Decor Items

• Because balloons, floral arrangements, and custom stage backdrops are custom-built for specific events and cannot be reused or returned, no returns, exchanges, or refunds are applicable after the event has been successfully set up and executed.

• If you notice any discrepancy or defect during the handover inspection, please notify our team on-site immediately so we can make prompt adjustments.