Grievance Redressal Policy

At Prenish Balloons Event Management, we are committed to providing exceptional service. If you have any complaints, disputes, or concerns regarding our decoration services, billing, or website experience, we have a structured grievance redressal mechanism to resolve them fairly and promptly.

Step 1: Contact Customer Support

• Reach out to our management team directly via phone or WhatsApp through our official website contact details. Please provide your booking reference number, event date, and a clear description of your concern.

• Resolution Timeframe: We aim to acknowledge all grievances within 24 to 48 hours and provide a resolution within 5 business days.

Step 2: Escalation

• If your issue is not resolved to your satisfaction by our customer support team, it will be escalated directly to senior management at our main office located at 65, Eliza Apartments, N.K. Road, Thanjavur.

Step 3: Legal Recourse

• Any unresolved formal disputes shall be handled in accordance with consumer protection guidelines under the jurisdiction of Thanjavur, Tamil Nadu.